Type (DCMI Terms)







Librarians created four similar surveys (for undergraduate students, graduate students, faculty, and staff) to evaluate the use and quality of the library’s collections, services, and facilities and to identify areas for improvement. The last such comprehensive survey was in 2006, using the LibQual+™ instrument. The 2017 surveys, using the SurveyMonkey software and taking less than 10 minutes to complete, were administered April 10-30, 2017, weeks 2-4 of the academic term. Solicitations to take the survey were multifaceted: emails to campus distribution lists and to faculty by divisions; postings to social media for the library and campus; slides on WOU Portal pages, postcards sent to employee and residential student mailboxes, and tabling with tablets at the Werner University Center. After completing the anonymous survey, participants were invited to enter their WOU username for a chance to win one of five $25 gift cards to The Press, the café inside Hamersly Library. The lead investigator was Janeanne Rockwell-Kincanon, Associate Professor & Public Services Librarian. IRB review was not sought since the purpose was internal program review.


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