Title

Putting the Pieces Together: Enhancing Student Access to Mental Health Services at OSU

Date

5-31-2018 8:00 AM

End Time

31-5-2018 10:00 AM

Location

WUC Summit Room

Session Chair

Angie Docherty

Session Chair

Patti Warkentin

Session Title

Leadership in Nursing: Process Improvement posters

Faculty Sponsor(s)

Rana Najjar

Presentation Type

Poster session

Abstract

The purpose of this project was to improve student access to mental health services at Oregon State University (OSU) through effective assessment and triaging of students in crisis, and efficient referral of students between Student Health Services (SHS) and Counseling and Psychological Services (CAPS). A needs assessment revealed that SHS clinicians felt uncomfortable triaging calls from students in crisis due to their infrequency, and that clarification of the interdepartmental referral process would improve continuity of care. These needs were addressed through the creation of a Suicide Risk Assessment Flowsheet to be used by SHS nurses when fielding calls from students in crisis, a CAPS/SHS Student Referral Protocol Flowsheet to clarify inter-departmental referral processes, and revised referral forms that expedite processing of inter-departmental student referrals. Initial evaluation of these tools has been positive, with SHS clinicians describing increased comfort and confidence with triaging students in crisis, and reporting streamlined referrals between CAPS and SHS.

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May 31st, 8:00 AM May 31st, 10:00 AM

Putting the Pieces Together: Enhancing Student Access to Mental Health Services at OSU

WUC Summit Room

The purpose of this project was to improve student access to mental health services at Oregon State University (OSU) through effective assessment and triaging of students in crisis, and efficient referral of students between Student Health Services (SHS) and Counseling and Psychological Services (CAPS). A needs assessment revealed that SHS clinicians felt uncomfortable triaging calls from students in crisis due to their infrequency, and that clarification of the interdepartmental referral process would improve continuity of care. These needs were addressed through the creation of a Suicide Risk Assessment Flowsheet to be used by SHS nurses when fielding calls from students in crisis, a CAPS/SHS Student Referral Protocol Flowsheet to clarify inter-departmental referral processes, and revised referral forms that expedite processing of inter-departmental student referrals. Initial evaluation of these tools has been positive, with SHS clinicians describing increased comfort and confidence with triaging students in crisis, and reporting streamlined referrals between CAPS and SHS.