Faculty Mentor

Rachel Woolley




Background: Polk County Service Integration (SI) collaborates with community partners to provide resources/information for individuals and families within the community. This collaboration includes a monthly newsletter to promote community resources, services, and events. Aim: The aim was to create a standardized submission tool for newsletter contributors to use to improve communication and promote resource utilization by community members. Methodology: This process improvement was structured using the Plan Do Study Act (PDSA) model. The PDSA model allowed for reassessment of project needs, and multiple cycles were done to develop a comprehensive evaluation and recommendation for the SI newsletter process. One assessment completed was a survey of SI partners.Results: The focus of survey data was surrounding the partner's participation in submitting information to the SI newsletter. It revealed an overarching theme that partners do not feel they have relevant information to contribute. This thought represented the majority of respondents with a percentage of 68.3%. Discussion: Based on the results, we recommend implementation of the standardized submission tool. Through evaluation of results, it was found that users had difficulty with the submission process as a whole. With addition of the submission tool, these problems will be mitigated via guided questioning that will spark contribution ideas from the partners. To evaluate the continued effectiveness of the submission tool, participation of partners will be monitored. Implications: Implementation of the submission tool will begin January 2021. The implications of this are to ease the submission process for the SI coordinator and improve utilization of resources.






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