Housing stability has been a critical issue, as expressed in the 2019 Polk County Community Health Assessment. The purpose of this Process Improvement Project (PIP) was to design and administer an exit survey to assess the long-term stability of clients who utilized services from the Polk County Family and Community Outreach (FCO) division. The exit survey was developed to meet several goals: to communicate client outcomes to funders to obtain grants, identify and improve unmet needs within the services offered, and to collect client experiences. The research was conducted on evidence-based survey design, the incorporation of incentives, the impact of public assistance on health and well-being, and the role of text messaging technology in health care interventions. Findings indicate that this assessment method displays a strong potential for FCO to analyze assistance effectiveness and adapt services to meet the current needs of their clients.
Sanchez, Amanda; Vityukov, Daniel; Crocker, Jessica; Gardner, Melanie; Castillo, Nick; Chaparro, Noah; Merritt, Paige; and Parker, Susan, "Development of an Exit Survey to Identify the Efficacy of Public Assistance in Polk County" (2021). Academic Excellence Showcase Proceedings. 279.
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