Title

Pharmacy Gatekeeping Practices

Date

6-1-2017 10:45 AM

End Time

1-6-2017 11:15 AM

Location

RWEC 201

Department

Sociology

Session Chair

Dean Braa

Session Title

Research and Praxis in Sociology

Faculty Sponsor(s)

Peter Callero

Presentation Type

Presentation

Abstract

This study examines the gatekeeping practices of pharmacists and pharmacy technicians in retail pharmacies. The bureaucratic structure of the pharmacy creates an environment where employees follow the general morality of their organization and draw upon the social rules and the resources that are available to them to make ethical decisions. How do company guidelines, expected roles and responsibilities, and personal beliefs and judgements of patients affect whether a patient is able to have their prescription filled? Analysis of participant observation and in-depth interviews of 6 pharmacists and 7 pharmacy technicians revealed that pharmacy technicians more closely follow company regulations and pharmacists focus on the needs of the patient as a priority. Most pharmacists believe that pharmacy technicians don’t make decisions without consultation, while many technicians reported doing so. The decision whether to fill a prescription for a patient was found to be situational and depends on the motivation of the employee the patient comes in contact with.

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Jun 1st, 10:45 AM Jun 1st, 11:15 AM

Pharmacy Gatekeeping Practices

RWEC 201

This study examines the gatekeeping practices of pharmacists and pharmacy technicians in retail pharmacies. The bureaucratic structure of the pharmacy creates an environment where employees follow the general morality of their organization and draw upon the social rules and the resources that are available to them to make ethical decisions. How do company guidelines, expected roles and responsibilities, and personal beliefs and judgements of patients affect whether a patient is able to have their prescription filled? Analysis of participant observation and in-depth interviews of 6 pharmacists and 7 pharmacy technicians revealed that pharmacy technicians more closely follow company regulations and pharmacists focus on the needs of the patient as a priority. Most pharmacists believe that pharmacy technicians don’t make decisions without consultation, while many technicians reported doing so. The decision whether to fill a prescription for a patient was found to be situational and depends on the motivation of the employee the patient comes in contact with.