Title

Applying the EFQM Excellence Model for Practice Improvement at Salem Free Clinics

Date

5-26-2016 11:00 AM

End Time

26-5-2016 1:00 PM

Location

WUC Pacific Room

Department

Nursing Education (OHSU)

Session Chair

Angie Docherty

Session Chair

Patti Warkentin

Session Title

Nurses in Healthcare Delivery Systems: Process Improvement Projects

Faculty Sponsor(s)

Angie Docherty

Abstract

There are issues that almost all free medical clinics face in relation to providing quality healthcare to the ever-changing demographics of the population they serve. The European Foundation for Quality Management Excellence Model (EFQM) was utilized as a systematic approach to identifying underlying principles for achieving sustainable excellence. Assessing current levels of care provided at free medical clinics and comparing those to national standards is the initial step in creating new and innovative ways to enhance service delivery. This framework for process improvement highlights strategies to accomplish change by using small-steps improvements to facilitate the modification of processes to fit the growing needs of the patients they serve as well as meet the needs of relevant stakeholders in the organization.

This document is currently not available here.

Share

COinS
 
May 26th, 11:00 AM May 26th, 1:00 PM

Applying the EFQM Excellence Model for Practice Improvement at Salem Free Clinics

WUC Pacific Room

There are issues that almost all free medical clinics face in relation to providing quality healthcare to the ever-changing demographics of the population they serve. The European Foundation for Quality Management Excellence Model (EFQM) was utilized as a systematic approach to identifying underlying principles for achieving sustainable excellence. Assessing current levels of care provided at free medical clinics and comparing those to national standards is the initial step in creating new and innovative ways to enhance service delivery. This framework for process improvement highlights strategies to accomplish change by using small-steps improvements to facilitate the modification of processes to fit the growing needs of the patients they serve as well as meet the needs of relevant stakeholders in the organization.